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Conflict Resolution: Responding to conflict

Posljednje ažuriranje about 7 years ago

13

Napomena autora:

Steps for resolving conflict

Conflict is a part of life and cannot ever be totally avoided. When groups of people come together in the same space it is natural that they will disagree about some things or cause us to get upset or frustrated at times.

However, when we manage conflicts well we can strengthen bonds and come to a better understanding.

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Let's have a go at putting this learning into practice with the following scenario.

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Pitanje 1

1.

We should always avoid conflict?

Tačno

Netačno

Pitanje 2

2.

Why shouldn't you always avoid conflict?

Pitanje 3

3.

Select the characteristics that are helpful in resolving conflict effectively

calm

unfair

empathetic

aggressive

direct

threatening

respectful

forceful

emotional

honest

listening carefully

Pitanje 4

4.

What is the first step in conflict management

Tell the other persion how you are feeling

Find out why they are doing what they're doing

Check your own feelings

Take a few deep breaths

Pitanje 5

5.

What is the second step in conflict management

Tell the other persion how you are feeling

Find out why they are doing what they're doing

Check your own feelings

Take a few deep breaths

Pitanje 6

6.

What is the third step in conflict management

Tell the other persion how you are feeling

Find out why they are doing what they're doing

Check your own feelings

Take a few deep breaths

Pitanje 7

7.

What is the fourth step in conflict management

Tell the other persion how you are feeling

Find out why they are doing what they're doing

Together, come up with a satisfactory solution or way forward.

Take a few deep breaths

Pitanje 8

8.

What is the fifth step in conflict management

Tell the other persion how you are feeling

Find out why they are doing what they're doing

Together, come up with a satisfactory solution or way forward.

Take a few deep breaths

Pitanje 9

9.

In a Social Studies lesson the two boys you want to work with say you can't join their group.
How does that make you feel?

Pitanje 10

10.

How can you helpyourself to control your challenging feelings?

Hide their pencil case.

Sit down and refuse to move.

Take some deep breaths.

call them a name.

Pitanje 11

11.

Once you have got your emotions under control it's time to tell them how you feel. Write down what you would say below.

Pitanje 12

12.

Next you have to try and understand their reasons for not wanting you to join. You might ask "Why do you not want me to join your group?"
How can you show that you are really considering what they are telling you?

Give eye contact

laugh at their ideas

shake your head

Nod

shrug

Listen and try to understand their point of view

Pitanje 13

13.

The boys explain that the last time you were in their group you would not listen to their ideas and were rude to them.
What should you do now?