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Computer Systems Networking New 12th

Last updated about 6 years ago

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Question 55

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A wrist grounding strap should be worn to repair a _____________?

CRT monitor

power supply

system board

laser printer

DDR rating on a stick of SDRAM refers to __________ and it performs operations on both the rise and fall of the clock cycle?

Data Density RAM

Double Data Rate

Double Density RAM

Double Density Rate

A feature that allows certain hardware to directly access the system memory, bypassing the CPU?

IRQ

ATX

DMA

PCI

The ________ is the circuit board upon which the processor, memory, and expansion cards are mounted?

motherboard

HDMI board

graphic card 

NIC card

During bootp-up, which key squence must a technician press to get the Recovery Options in Windows 7?

F2 then choose Safe Mode with Networking

F2 then choose Safe Mode

F8 then choose Safe Mode with Networking

F2 then choose Repair Your Computer

In Windows, what can a technician do to find a list of services that start when a system boots up?

Check in the Windows/System 32 folder

Look in the Documents and Settings folder

Run the msconfig System Configuration Utility

Look at the first tab of the System Properties

The three MOST important things to consider on any large scale computer systems network project are budget, scope and______?

time

location

equipment

personnel

What is the network address class for 193.27.3.4?

Class A

Class B

Class C 

Class D

What portionof the Class A address 126.45.3.7 is the network address?

126

126.45

126.45.3

45.3.7

A router using RIP updates the routing table every _______ seconds?

15

30

45

60

A network that uses a public telecommunication infrastructure to provide remote users with secure access to their organizations network is known as a _______?

Metropolitan Area Network

Local Area Network

Virtual Private \ Network

Multi Location Network

To connect a Cat-6 cable to a wall mounted network port, an __________ connector is necessary?

RJ-11

RJ-14

RJ-25

RJ-45

The 568A and 568B standards were established by 

Microsoft

EPA

ISO

EIA/TIA

Two devices transmitting on a shared medium at the same time is__________?

merging

interface

collision

blockage

Which of the following is described as the physical arrangement of network nodes and media within a network structure?

LAN

VLAN

topology

traffic filtering

Which of the following LAN topologies has each network host connected to a central hub aand connects each node to the hub with a point-to-point connection?

bus

star

ring

tree

Category-6 cable has _______ pairs of twisted wires?

2

4

6

8

Which of the following types of media is the least susceptible to lightning strike?

UTP

Fiber Optic

coaxial

STP

Category-6 cable has _______  of twisted wires?

2

4

6

8

Which of the following is connected to the PC by the NIC? 

network

router

CPU

system board

The 802.11 standard uses the _____ transmission method?

SSID

ATM

CSMA/CD

CSMA/CA

In the OSI Model, Layer 3 is the __________layer?

data link

application

network

presentation

In the OSI Model, the layer that establishes, manages, and terminates connections between applications is the ________ layer?

data link

transport

physical

session

Which of the following layers of the OSI Model provides the electrical and mechanical transmission of data?

data link

transport

physical

session

A signal losing strength over a given distance is known as 

Attenuation

Interference

collision

cessation

What type of cable should a technician choose when connecting a switch to another switch?

crossover

patch

rollover

serial

The Tracert utility is commonly used to test?

a path taken by packets

IP activity

email activity

certificate achievement

A system or group of systems that enforces an access control policy between two networks is known as a _____?

firewall

hub

password

cache

Which of the following is the most secure password?

MotherK

R#$34wb*e

54321

34ElDmdg27k

Which of the following prevents, detects, and removes viruses, worms, and Trojan horses?

firewall

host address

virus protection

convergence

Which of the following is an example of information theft?

destroying data on a hard drive

overloading a server to prevent legitimate requests

manipulating data

stealing information to gain a competitve edge

A program that can gather personal information from a computer without the user's knowledge is commonly called?

pop-up

spyware

DoS

spam

Which of the following is most likely a symptom of the DoS?

Computer on the network has crashed

Router is unable to find a destination outside of the network

Web server has gone into loop trying to service a client request

Keyboard is no longer responding 

What security threat uses social engineering?

denial of service 

phishling

ping of death

worm

Which of the following can use used to provide security for a secrurity for a VPN?

PPTP

IPSec

Keberos

certificate

Troubleshooting is as much about communicating with the customer as it is about knowing how to fix a computer?

True

False

To troubleshoot a computer, you need to learn the very little details of the problem from thecustomer?

True

False

A relaxed customer is more likely to be able to provide the _________ that you need to determine the source of the problem and then fix it?

Trust 

Tone

Information

Misunderstanding

When you are talking with a customer over the phone, that customer can hear your ________ and _________?

tone 

typing skills

inflection

Poor listening skills

Customers can also sense whether you are smiling when you are speaking withthem on the phone?

True

False

A knowledgeable technician who uses good communication skills will not be in demand in the jobs market?

True

False

The IT technician has access to several _________  and ____________ tools?

computers

communication

co workers

research

It is harmful to gather information for the troubleshooting process?

True

False

An IT technician must know, relate and understand the client?

True

False

Which one applies when an IT technician: Call the customer by his or her name?    

Know

Relate

Understand

None of the above

An IT technician should never ask if there is any name that they prefer you use?

True

False

Which one applies when an IT technician: Create a one-to-one connection between you and your customer?

Know

Relate

Understand

None of the above

If you hear a dog barking in the background of the call and you have a dog, then briefly ask the client to go into another area where you can not hear the dog?

True

False

Determining your customer's level of knowledge about the computer to help you best communicate with them is an example of which of the follow? 

Know

Relate

Understand

None of the above

Allowing the customer to tell the whole story. During the time that the customer is explaining the problem is considered annoying? 

True

False

Listening carefully when your customers speak and let them finish their thoughts is which of the following?

Passive Listening

Active Listening

Ineffective Communication

None of the above

Follow-up questions should not be targeted, closed-ended questions based on the information that you have already gathered.

True

False

After listening to the customer explain a small part of the problem, summarize what the customer has said is considered which of the following?

Passive Listening

Active Listening

Ineffective Communication

None of the above

The customer should be able to answer a closed-ended question with a simple “yes” or “no” or with a factual response?

True

False

Communication Skills, Troubleshooting and the IT Professional establishes good communication skills when a technician does which of the following?

Present yourself professionally

Be emotional 

Talk to other people while the client is explaining their problem

None of the above