A wrist grounding strap should be worn to repair a _____________?
DDR rating on a stick of SDRAM refers to __________ and it performs operations on both the rise and fall of the clock cycle?
A feature that allows certain hardware to directly access the system memory, bypassing the CPU?
The ________ is the circuit board upon which the processor, memory, and expansion cards are mounted?
During bootp-up, which key squence must a technician press to get the Recovery Options in Windows 7?
In Windows, what can a technician do to find a list of services that start when a system boots up?
The three MOST important things to consider on any large scale computer systems network project are budget, scope and______?
What is the network address class for 193.27.3.4?
What portionof the Class A address 126.45.3.7 is the network address?
A router using RIP updates the routing table every _______ seconds?
A network that uses a public telecommunication infrastructure to provide remote users with secure access to their organizations network is known as a _______?
To connect a Cat-6 cable to a wall mounted network port, an __________ connector is necessary?
The 568A and 568B standards were established by
Two devices transmitting on a shared medium at the same time is__________?
Which of the following is described as the physical arrangement of network nodes and media within a network structure?
Which of the following LAN topologies has each network host connected to a central hub aand connects each node to the hub with a point-to-point connection?
Category-6 cable has _______ pairs of twisted wires?
Which of the following types of media is the least susceptible to lightning strike?
Category-6 cable has _______ of twisted wires?
Which of the following is connected to the PC by the NIC?
The 802.11 standard uses the _____ transmission method?
In the OSI Model, Layer 3 is the __________layer?
In the OSI Model, the layer that establishes, manages, and terminates connections between applications is the ________ layer?
Which of the following layers of the OSI Model provides the electrical and mechanical transmission of data?
A signal losing strength over a given distance is known as
What type of cable should a technician choose when connecting a switch to another switch?
The Tracert utility is commonly used to test?
A system or group of systems that enforces an access control policy between two networks is known as a _____?
Which of the following is the most secure password?
Which of the following prevents, detects, and removes viruses, worms, and Trojan horses?
Which of the following is an example of information theft?
A program that can gather personal information from a computer without the user's knowledge is commonly called?
Which of the following is most likely a symptom of the DoS?
What security threat uses social engineering?
Which of the following can use used to provide security for a secrurity for a VPN?
Troubleshooting is as much about communicating with the customer as it is about knowing how to fix a computer?
To troubleshoot a computer, you need to learn the very little details of the problem from thecustomer?
A relaxed customer is more likely to be able to provide the _________ that you need to determine the source of the problem and then fix it?
When you are talking with a customer over the phone, that customer can hear your ________ and _________?
Customers can also sense whether you are smiling when you are speaking withthem on the phone?
A knowledgeable technician who uses good communication skills will not be in demand in the jobs market?
The IT technician has access to several _________ and ____________ tools?
It is harmful to gather information for the troubleshooting process?
An IT technician must know, relate and understand the client?
Which one applies when an IT technician: Call the customer by his or her name?
An IT technician should never ask if there is any name that they prefer you use?
Which one applies when an IT technician: Create a one-to-one connection between you and your customer?
If you hear a dog barking in the background of the call and you have a dog, then briefly ask the client to go into another area where you can not hear the dog?
Determining your customer's level of knowledge about the computer to help you best communicate with them is an example of which of the follow?
Allowing the customer to tell the whole story. During the time that the customer is explaining the problem is considered annoying?
Listening carefully when your customers speak and let them finish their thoughts is which of the following?
Follow-up questions should not be targeted, closed-ended questions based on the information that you have already gathered.
After listening to the customer explain a small part of the problem, summarize what the customer has said is considered which of the following?
The customer should be able to answer a closed-ended question with a simple “yes” or “no” or with a factual response?
Communication Skills, Troubleshooting and the IT Professional establishes good communication skills when a technician does which of the following?