customer service

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1-Based on what you know, what is the best way to help a customers?

A- Give space and let them choose.

B- Approach them and ask what they need.

C- Other.

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2-You are having a bad day at work, and an upset customer just walk in and start to compline, what do you do?

A- Ignore him\her, you have enough problems on your plate.

B- Help him\ her in the best way you can to ease their anger.

C- Reach your supervisor and let it to them.

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3- Your customer can't decide what to buy, and ask for your advice, will you give it?

A- Yes, with pleasure.

B- No, they can find out.

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4- The % of customers who think that having a knowledgeable employees is good for the company is :

A-65%

B-62%

C-50%

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5- As a customer service employment what can you do to absorb the anger of an upset customer:

A- Be kind and patient with him\her

B- Not pay attentions to customer needs

C- Leave the customer alone until he\ she calm down

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What is the best way to get a life time customers:

A- Being friendly with them

A- Support them when they choose something

A- Not interested in making friends

A- A & B

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Do you think you need more learning lectures for customer service:

A- Yes.

B- No.

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8- Customer service doesn’t need learning.

Tačno

Netačno

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9- Knowledge can acquired different sources like testimonies.

Tačno

Netačno

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Smiling make the customers feel comfortable talking to you.

Tačno

Netačno

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