customer service

Last updated over 5 years ago

15 questions

customer service

Last updated over 5 years ago

15 questions

Question 1

1-Based on what you know, what is the best way to help a customers?

A- Give space and let them choose.

B- Approach them and ask what they need.

C- Other.

Question 2

2-You are having a bad day at work, and an upset customer just walk in and start to compline, what do you do?

A- Ignore him\her, you have enough problems on your plate.

B- Help him\ her in the best way you can to ease their anger.

C- Reach your supervisor and let it to them.

Question 3

3- Your customer can't decide what to buy, and ask for your advice, will you give it?

A-  Yes, with pleasure.

B-  No, they can find out.

Question 4

4- The % of customers who think that having a knowledgeable employees is good for the company is :

A-65%

B-62%

C-50%

Question 5

5- As a customer service employment what can you do to absorb the anger of an upset customer:

A- Be kind and patient with him\her

B- Not pay attentions to customer needs

C- Leave the customer alone until he\ she calm down

Question 6

What is the best way to get a life time customers:

A- Being friendly with them

A- Support them when they choose something

A- Not interested in making friends

A- A & B

Question 7

Do you think you need more learning lectures for customer service:

A- Yes.

B- No.

Question 8

8- Customer service doesn’t need learning.

True

False

Question 9

9- Knowledge can acquired different sources like testimonies.

True

False

Question 10

10.

Smiling make the customers feel comfortable talking to you.

True

False

Question 11

11.

Customer service knowledge is not important in you field of work.

True

False

Question 12

12.

Give one benefit for a good customer service:

Improve efficiency 

Reduce resources and costs

Increase customer trust and loyalty 

Improve content quality and cosistency 

Question 13

13.

Rate your customer services experience:

Excellent 

Very good 

Good

Poor 

Question 14

14.

Tell us what can you add to customer service
knowledge:

Question 15

15.

I would be better if I know more about:

Question 1

1-Based on what you know, what is the best way to help a customers?

A- Give space and let them choose.

B- Approach them and ask what they need.

C- Other.

Question 2

2-You are having a bad day at work, and an upset customer just walk in and start to compline, what do you do?

A- Ignore him\her, you have enough problems on your plate.

B- Help him\ her in the best way you can to ease their anger.

C- Reach your supervisor and let it to them.

Question 3

3- Your customer can't decide what to buy, and ask for your advice, will you give it?

A-  Yes, with pleasure.

B-  No, they can find out.

Question 4

4- The % of customers who think that having a knowledgeable employees is good for the company is :

A-65%

B-62%

C-50%

Question 5

5- As a customer service employment what can you do to absorb the anger of an upset customer:

A- Be kind and patient with him\her

B- Not pay attentions to customer needs

C- Leave the customer alone until he\ she calm down

Question 6

What is the best way to get a life time customers:

A- Being friendly with them

A- Support them when they choose something

A- Not interested in making friends

A- A & B

Question 7

Do you think you need more learning lectures for customer service:

A- Yes.

B- No.

Question 8

8- Customer service doesn’t need learning.

True

False

Question 9

9- Knowledge can acquired different sources like testimonies.

True

False

Question 10

10.

Smiling make the customers feel comfortable talking to you.

True

False

Question 11

11.

Customer service knowledge is not important in you field of work.

True

False

Question 12

12.

Give one benefit for a good customer service:

Improve efficiency 

Reduce resources and costs

Increase customer trust and loyalty 

Improve content quality and cosistency 

Question 13

13.

Rate your customer services experience:

Excellent 

Very good 

Good

Poor 

Question 14

14.

Tell us what can you add to customer service
knowledge:

Question 15

15.

customer service

customer service

1-Based on what you know, what is the best way to help a customers?

2-You are having a bad day at work, and an upset customer just walk in and start to compline, what do you do?

3- Your customer can't decide what to buy, and ask for your advice, will you give it?

4- The % of customers who think that having a knowledgeable employees is good for the company is :

5- As a customer service employment what can you do to absorb the anger of an upset customer:

What is the best way to get a life time customers:

Do you think you need more learning lectures for customer service:

8- Customer service doesn’t need learning.

9- Knowledge can acquired different sources like testimonies.

Smiling make the customers feel comfortable talking to you.

Customer service knowledge is not important in you field of work.

Give one benefit for a good customer service:

Rate your customer services experience:

Tell us what can you add to customer serviceknowledge:

I would be better if I know more about:

1-Based on what you know, what is the best way to help a customers?

2-You are having a bad day at work, and an upset customer just walk in and start to compline, what do you do?

3- Your customer can't decide what to buy, and ask for your advice, will you give it?

4- The % of customers who think that having a knowledgeable employees is good for the company is :

5- As a customer service employment what can you do to absorb the anger of an upset customer:

What is the best way to get a life time customers:

Do you think you need more learning lectures for customer service:

8- Customer service doesn’t need learning.

9- Knowledge can acquired different sources like testimonies.

Smiling make the customers feel comfortable talking to you.

Customer service knowledge is not important in you field of work.

Give one benefit for a good customer service:

Rate your customer services experience:

Tell us what can you add to customer serviceknowledge:

I would be better if I know more about:

Tell us what can you add to customer service
knowledge:

Tell us what can you add to customer service
knowledge: