POB&F Unit 1.00 Understand Communication Skills & Customer Relations

1

What are the two elements of organizational design?

1

The following information appears at the end of all of Molly's outgoing e-mails:

Molly S. Glenn
Assistant Manager
The Creekside Cafe
4422 Clear Creek Road, Danville, TN 44882
(774) 555-2047
msglenn@creeksidercafe.com

1

In order to be understood on the telephone, a business's employees should always:

1

Which is not a tool that people use when participating in discussions?

1

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

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Individuals who are able to defend their ideas objectively provide others with:

1

All calls coming into a business should end as pleasantly as possible in order to

1

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

1

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?

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To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

1

The primary reason customers give for not returning to a business is a lack of:

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Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

1

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

1

When Steven asks questions in an open-minded way, he avoids:

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It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

1

In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?

1

Which is a characteristic of good customer service?

1

Why is it often important to take notes during meetings or presentations?

1

The primary reason the business benefits when salespersons practice good customer relations is that it:

1

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

1

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

1

When organizing information to present in a business report, it is effective to:

1

Which is an example of a textual graphic that is used in a business report?

1

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

1

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

1

Which is a reason why it is important to organize information before preparing a business report?

1

Which is a formatting characteristic of a full-block business letter?

1

POB&F Unit 1.00 Understand Communication Skills & Customer Relations

What are the two elements of organizational design?

The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn Assistant ManagerThe Creekside Cafe4422 Clear Creek Road, Danville, TN 44882(774) 555-2047msglenn@creeksidercafe.com

In order to be understood on the telephone, a business's employees should always:

Which is not a tool that people use when participating in discussions?

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

Individuals who are able to defend their ideas objectively provide others with:

All calls coming into a business should end as pleasantly as possible in order to

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

The primary reason customers give for not returning to a business is a lack of:

Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

When Steven asks questions in an open-minded way, he avoids:

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?

Which is a characteristic of good customer service?

Why is it often important to take notes during meetings or presentations?

The primary reason the business benefits when salespersons practice good customer relations is that it:

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

When organizing information to present in a business report, it is effective to:

Which is an example of a textual graphic that is used in a business report?

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

Which is a reason why it is important to organize information before preparing a business report?

Which is a formatting characteristic of a full-block business letter?

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:

What are the two elements of organizational design?

The following information appears at the end of all of Molly's outgoing e-mails: Molly S. Glenn Assistant ManagerThe Creekside Cafe4422 Clear Creek Road, Danville, TN 44882(774) 555-2047msglenn@creeksidercafe.com

In order to be understood on the telephone, a business's employees should always:

Which is not a tool that people use when participating in discussions?

A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

Individuals who are able to defend their ideas objectively provide others with:

All calls coming into a business should end as pleasantly as possible in order to

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

The primary reason customers give for not returning to a business is a lack of:

Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

When Steven asks questions in an open-minded way, he avoids:

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?

Which is a characteristic of good customer service?

Why is it often important to take notes during meetings or presentations?

The primary reason the business benefits when salespersons practice good customer relations is that it:

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

When organizing information to present in a business report, it is effective to:

Which is an example of a textual graphic that is used in a business report?

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?

Which is a reason why it is important to organize information before preparing a business report?

Which is a formatting characteristic of a full-block business letter?

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:

The following information appears at the end of all of Molly's outgoing e-mails:

Molly S. Glenn
Assistant Manager
The Creekside Cafe
4422 Clear Creek Road, Danville, TN 44882
(774) 555-2047
msglenn@creeksidercafe.com

The following information appears at the end of all of Molly's outgoing e-mails:

Molly S. Glenn
Assistant Manager
The Creekside Cafe
4422 Clear Creek Road, Danville, TN 44882
(774) 555-2047
msglenn@creeksidercafe.com