Warranties & Complaints - Anthony Miller | Biblioteka

Watch the video below:

1

From the video, name something you did not expect should be included in a complaint letter or something that you found interesting. Explain why.

Watch the videos below then answer the questions:

1

A ________ is a company’s promise that the product will meet specific standards over a given time period.

guarantee

warranty

contract

Tim recently purchased a tube of new Wilson tennis balls from Target. When he got to the tennis court, he opened the tube of tennis balls and 2 of the 3 tennis balls in the tube did not bounce.

1

Which type of warranty describes the situation above:

Express Warranty

Implied Warranty

As Is Warranty

1

Where should Tim go first if he would like to get his money back for the tennis balls or receive a new tube of tennis balls?

To the Wilson company headquarters

The Better Business Bureau

Back to Target

Small Claims Court

Jose bought a Mac Book Air from Best Buy 2 months ago. The computer was working great, but starting yesterday the computer shuts down after 5 minutes, regardless of how much power it has or whether it is plugged in or not. Jose brought the Mac Book back to Best Buy, but the store manager told him that they could not take the computer back because it was past 30 days since he purchased the item. Best Buy offered its Geek Squad services to inspect the computer for a $75.00 fee.

1

Which type of warranty describes the situation above:

Express Warranty

Implied Warranty

As Is Warranty

1

Who should Jose contact regarding his computer if he does not want to pay the $75.00 fee to Best Buy?

Best Buy Corporate Headquarters

Apple, Inc.

Better Business Bureau

A lawyer

Apple agreed to replace Jose’s Mac Book for free since it was within the 90 day window Apple allows for full service or replacement of its products. Between 91-120 days, only certain parts of the computer can be fixed or replaced for free.

1

Which type of warranty does Apple offer in the above situation for the First 90 Days?

Limited Warranty

Full Warranty

1

Which type of warranty does Apple offer in the above situation for Days 91-120?

Limited Warranty

Full Warranty

Jim recently bought a nice looking 1974 Camaro from Joe based on an ad he found on Craigslist.Two days after Jim bought the car, the brakes went out and would cost $900 to be replaced. Jim went back to look at the paperwork he signed when purchasing the car. He found this document regarding a warranty:

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What legal rights does Jim have to force Joe to pay for his new breaks?

Joe is required by law to pay for the full cost of Jim's breaks.

Joe is required by law to pay half of the cost of Jim's breaks.

Jim does not have any legal rights. He bought the product in its current condition

Jim is allowed to return his car to Joe for a full refund.

1

Something bought "As Is" has what type of warranty?

No Warranty

Full Warranty

Limited Warranty

1

Two characteristics of small claims court are that

they are informal and a lawyer is not needed.

they are quite formal and a lawyer is required.

cases are not heard promptly and a lawyer is not needed.

cases are heard promptly and the fee is large in comparison to other courts.