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Reading a reply to a letter of complaint

Last updated almost 5 years ago
13 questions
1

The aims of a reply to a letter of complaint:
(You can choose more than one.)

The letter on the right is a letter to complaint from Golden Computer Arcade.
The letter on the left is a reply letter to the complaint written by E-Resources Ltd.

Read the letter on the left and answer questions below.
1

What is the main idea of paragraph 1?

1

What is the main idea of paragraph 2?

1

What is the main idea of paragraph 3?

1

What is the main idea of paragraph 4?

1

1. How has the writer made reference to the letter he received?

1

2. Expressions of showing appreciation for complaint made:
(You can choose more than one.)

1

3. Expressions showing the writer’s sympathy
(You can choose more than one.)

1

4. Express apology:

1

5. Emphasize service and mission:

1
1
1