Reading a reply to a letter of complaint

A. To acknowledge that the complaint regarding the defective disks has been received

B. To discuss action taken and findings related to the suppliers

C. Make decision to apologize for the inconvenience caused

D. Restate the company's vision and make compensation

A. To acknowledge that the complaint regarding the defective disks has been received

B. To discuss action taken and findings related to the suppliers

C. Make decision to apologize for the inconvenience caused

D. Restate the company's vision and make compensation

A. To acknowledge that the complaint regarding the defective disks has been received

B. To discuss action taken and findings related to the suppliers

C. Make decision to apologize for the inconvenience caused

D. Restate the company's vision and make compensation

A. To acknowledge that the complaint regarding the defective disks has been received

B. To discuss action taken and findings related to the suppliers

C. Make decision to apologize for the inconvenience caused

D. Restate the company's vision and make compensation

A. Say something rude

B. Say that the compainant is being unreasonable

C. Say thank you to the writer of the letter he received

D. Say thank you for delivering the letter to the company

A. You should say sorry...

B. I really must apologize for the inconvenience you have been caused.

C. I do not think we are in a position to say sorry.

A. We are sorry to hear that you are unhappy with your purchase...as a gesture of goodwill, I am enclosing a voucher for $500

B. I think you must love money, so we have decided to bring you some.

C. We don't ususally make customers unhappy, but we are sorry to make you feel that way. We hope you won't sue us.