Reading a reply to a letter of complaint

Last updated over 5 years ago

13 questions

The aims of a reply to a letter of complaint:
(You can choose more than one.)

The letter on the right is a letter to complaint from Golden Computer Arcade.
The letter on the left is a reply letter to the complaint written by E-Resources Ltd.

Read the letter on the left and answer questions below.

Reading a reply to a letter of complaint

The aims of a reply to a letter of complaint:
(You can choose more than one.)

The aims of a reply to a letter of complaint:
(You can choose more than one.)

What is the main idea of paragraph 1?

What is the main idea of paragraph 2?

What is the main idea of paragraph 3?

What is the main idea of paragraph 4?

1. How has the writer made reference to the letter he received?

2. Expressions of showing appreciation for complaint made:
(You can choose more than one.)

3. Expressions showing the writer’s sympathy
(You can choose more than one.)

4. Express apology:

5. Emphasize service and mission:

What is the main idea of paragraph 1?

What is the main idea of paragraph 2?

What is the main idea of paragraph 3?

What is the main idea of paragraph 4?

1. How has the writer made reference to the letter he received?

2. Expressions of showing appreciation for complaint made:
(You can choose more than one.)

3. Expressions showing the writer’s sympathy
(You can choose more than one.)

4. Express apology:

5. Emphasize service and mission:

Reading a reply to a letter of complaint

The aims of a reply to a letter of complaint: (You can choose more than one.)

The aims of a reply to a letter of complaint: (You can choose more than one.)

What is the main idea of paragraph 1?

What is the main idea of paragraph 2?

What is the main idea of paragraph 3?

What is the main idea of paragraph 4?

1. How has the writer made reference to the letter he received?

2. Expressions of showing appreciation for complaint made:(You can choose more than one.)

3. Expressions showing the writer’s sympathy(You can choose more than one.)

4. Express apology:

5. Emphasize service and mission:

What is the main idea of paragraph 1?

What is the main idea of paragraph 2?

What is the main idea of paragraph 3?

What is the main idea of paragraph 4?

1. How has the writer made reference to the letter he received?

2. Expressions of showing appreciation for complaint made:(You can choose more than one.)

3. Expressions showing the writer’s sympathy(You can choose more than one.)

4. Express apology:

5. Emphasize service and mission:

The aims of a reply to a letter of complaint:
(You can choose more than one.)

The aims of a reply to a letter of complaint:
(You can choose more than one.)

2. Expressions of showing appreciation for complaint made:
(You can choose more than one.)

3. Expressions showing the writer’s sympathy
(You can choose more than one.)

2. Expressions of showing appreciation for complaint made:
(You can choose more than one.)

3. Expressions showing the writer’s sympathy
(You can choose more than one.)