Diagnotic

Food, travel, lodging, recreation

Food and beverage, travel and tourism, lodging, recreation

Travel and tourism, food and beverage, theatre, recreation

Recreation, restaurants, travel and tourism, lodging

Roman Spas

Chauvet Caves

Lascaux Caves

Caravansaries

20th century

21st century

18th century

19th century

Recreation

Travel and Tourism

Food and Beverage

Lodging

The nature and purpose of a business

The business model used to sustain a positive income

The investments a company makes to impact society

The belief that the guest comes first

Management appointing tasks to their subordinates

The principle that every staff member must be commited to maintaining high standards of work

Quality control

A program established by CEO's to micro-manage their staff

Serve beverage, greet guest, take food order, clear table, 2 minute check back, offer dessert, serve dessert, present check, accept payment

Greet guest, offer beverage, serve beverage, clear table, 2 minute check back, take food order, offer dessert, serve dessert, present check, accept payment

Greet guest, offer beverage, serve beverage, take food order, serve food, 2 minute check back, clear table, offer dessert, serve dessert, present check, accept payment

Greet guest offer beverage, serve beverage, take food order, serve food, 2minute check back, offer dessert, serve dessert, preset check, clear table, accept payment

Because they keep the servers in line and make sure the job is getting done

Because they streamline service, and allow your guests to order and pay at their leisure

Because the guest is always right

Because it creates a flow in the kitchen

A change in how people pay in your business

A change in the service standards management has set forth

A change in unifrom

A change in behaviour or a more generalized change of situation

Airplane

Train

Boat

Automobile

The friendly reception of family and friends

Entertainment for strangers

Meetings for ceremonial events

The friendly and generous reception and entertainment of guests, visitors, or strangers

When an element of a holiday is sold individually

When a travel agent books your entire holiday

When elements of a holiday are grouped together and sold as one

When a family member plans a large family holiday

Tourism directed towards exotic, often threatened natural environments, intended to support conservation and support wildlife

Tourism directed soley towards the developement of the local economy and its impact on society

Tourism that creates employment opportunities for the local community

Tourism directed towards zoos and museums

Automobile

Busses

Airplanes

Trains

Seafood

Eggs

Potatoes

Ready- to- eat food

165 F

155 F

145 F

135 F

Every 2 hours

Every 4 hours

Every 6 hours

Every 8 hours

Someone who constantly enforces correct pricing to ensure cost percentages remain at or below average

Someone who constantly prices out cost effecient products for food and beverage

Someone who constantly monitors and controls company assets including food, beverage, and cash

Someone who constantly monitors and controls company assets including all beverage, furniture, fixtures, equipment, and cash

Luxury DIning

Fine Dining

Casual Dining

Quick service Dining

Luxury Dining

Fine Dining

Casual Dining

Quick service Dining

Appetizers, Salads, Entrees, Sides, Desserts

Readability, allure, variety, branding, organization

Pictures, large font, laminate or menu cover, establishments phone number

Ingredients, recipes, kid's menu with crayons

Between 47 and 52 %

Between 28 and 35 %

Between 15 and 26 %

Between 75 and 86 %

Indicates the level of services and ammenities at each hotel

Indicates the level of housekeeping at each hotel

Indicates the location of each hotel in proximity to surrounding activities

Indicates the quaility of food at each hotel

Blue diamond

2 diamond

4 diamond

3 diamond

Someone who organizes child care for families on vacation

Someone who's role is to set up firework displays

Someone who organizes the pool schedule at a hotel

Someone who organizes recreational activities, and programs, such as camps, classes, and special events

Blue Diamond

2 Diamonds

3 Diamonds

4 Diamonds

An arrangement guests make to ensure specialized service

An arrangement guests make in advance to confirm space for their party at a specified time

An arrangement guests make so they will still have a table in the event they are late

An arrangement guests make to be sure management will look after their table

To coordinate all of the moving parts involved in an event ensuring things go smoothly

Hire a DJ, photographer, and caterer

Coordinate transportation to and from special event for guests

Order chairs, tables, and napkins

Theme parks

Campuses

Armed forces

Employee recreation

Employee recreation

Theme parks

Clubs

Ski resorts

Disney World, Universal Studios, Statue of Liberty

Hollywood, Disney Land, Six Flags

Grand Canyon, Manhattan, Yellowstone

Yosemite, Chicago, Mount Rushmore

Listen, Apologize, Solve, Thank

Welcome, Listen, Resolve, Thank

Welcome, Resolve, Aquire, Thank

Listen, Argue, Ignore, Thank

To ensure the proper flow of guests through the dining room, and through service from start to finish

To welcome guests then pass them along to service staff

To welcome guests and advise menu selections

To ensure guests are having a good time

A hotel employee whose job is to assist guests by arranging tours, and making reservations

A hotel employee whose job is to check guests in and out

A hotel employee whose job is to maintain the hotel pool

A hotel employee whose job to to spy on guests

Food and Beverage

Lodging

Recreation

Travel and Tourism