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Diagnotic
By Lindsay Newman
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Last updated almost 3 years ago
35 questions
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What are the four sectors of the hospitality industry ?
Food, travel, lodging, recreation
Food and beverage, travel and tourism, lodging, recreation
Travel and tourism, food and beverage, theatre, recreation
Recreation, restaurants, travel and tourism, lodging
Where did hospitality begin in 1500 BCE ?
Roman Spas
Chauvet Caves
Lascaux Caves
Caravansaries
What century did transportation change tourism ?
20th century
21st century
18th century
19th century
What sector of hospitality is the largest ?
Recreation
Travel and Tourism
Food and Beverage
Lodging
What is a corportate philosophy?
The nature and purpose of a business
The business model used to sustain a positive income
The investments a company makes to impact society
The belief that the guest comes first
What is total quality management?
Management appointing tasks to their subordinates
The principle that every staff member must be commited to maintaining high standards of work
Quality control
A program established by CEO's to micro-manage their staff
What is the order of the steps of service?
Serve beverage, greet guest, take food order, clear table, 2 minute check back, offer dessert, serve dessert, present check, accept payment
Greet guest, offer beverage, serve beverage, clear table, 2 minute check back, take food order, offer dessert, serve dessert, present check, accept payment
Greet guest, offer beverage, serve beverage, take food order, serve food, 2 minute check back, clear table, offer dessert, serve dessert, present check, accept payment
Greet guest offer beverage, serve beverage, take food order, serve food, 2minute check back, offer dessert, serve dessert, preset check, clear table, accept payment
Why are steps of service important?
Because they keep the servers in line and make sure the job is getting done
Because they streamline service, and allow your guests to order and pay at their leisure
Because the guest is always right
Because it creates a flow in the kitchen
What does a trend in hospitality mean?
A change in how people pay in your business
A change in the service standards management has set forth
A change in unifrom
A change in behaviour or a more generalized change of situation
What mode of transportation has had the biggest impact on travel and tourism?
Airplane
Train
Boat
Automobile
What is the definition of hospitality?
The friendly reception of family and friends
Entertainment for strangers
Meetings for ceremonial events
The friendly and generous reception and entertainment of guests, visitors, or strangers
What is package tourism?
When an element of a holiday is sold individually
When a travel agent books your entire holiday
When elements of a holiday are grouped together and sold as one
When a family member plans a large family holiday
What is the definition of ecotourism?
Tourism directed towards exotic, often threatened natural environments, intended to support conservation and support wildlife
Tourism directed soley towards the developement of the local economy and its impact on society
Tourism that creates employment opportunities for the local community
Tourism directed towards zoos and museums
Whatis the most frequently used mode of transportation?
Automobile
Busses
Airplanes
Trains
Parasites are commonly associated with what type of food?
Seafood
Eggs
Potatoes
Ready- to- eat food
What is the minimum internal cooking temperature for green beans that are hot-held for service?
165 F
155 F
145 F
135 F
If a food contact surface is in constant use, how often should it be cleaned and sanitized?
Every 2 hours
Every 4 hours
Every 6 hours
Every 8 hours
What is a food and beverage director's entire role consist of ?
Someone who constantly enforces correct pricing to ensure cost percentages remain at or below average
Someone who constantly prices out cost effecient products for food and beverage
Someone who constantly monitors and controls company assets including food, beverage, and cash
Someone who constantly monitors and controls company assets including all beverage, furniture, fixtures, equipment, and cash
What classification of restaurant is Applebees ?
Luxury DIning
Fine Dining
Casual Dining
Quick service Dining
What classification of restaurant is Ruth's Chris Steakhouse?
Luxury Dining
Fine Dining
Casual Dining
Quick service Dining
What are critical elements needed for a successful menu ?
Appetizers, Salads, Entrees, Sides, Desserts
Readability, allure, variety, branding, organization
Pictures, large font, laminate or menu cover, establishments phone number
Ingredients, recipes, kid's menu with crayons
What is the average percentage of food cost?
Between 47 and 52 %
Between 28 and 35 %
Between 15 and 26 %
Between 75 and 86 %
What is Diamond rating?
Indicates the level of services and ammenities at each hotel
Indicates the level of housekeeping at each hotel
Indicates the location of each hotel in proximity to surrounding activities
Indicates the quaility of food at each hotel
What level hotel rating are most Marriott's ?
Blue diamond
2 diamond
4 diamond
3 diamond
What is a recreation director?
Someone who organizes child care for families on vacation
Someone who's role is to set up firework displays
Someone who organizes the pool schedule at a hotel
Someone who organizes recreational activities, and programs, such as camps, classes, and special events
What level hotel rating are most Ramada Inn's ?
Blue Diamond
2 Diamonds
3 Diamonds
4 Diamonds
What is the definition of a reservation ?
An arrangement guests make to ensure specialized service
An arrangement guests make in advance to confirm space for their party at a specified time
An arrangement guests make so they will still have a table in the event they are late
An arrangement guests make to be sure management will look after their table
What are the primary responsibilites of an event planner?
To coordinate all of the moving parts involved in an event ensuring things go smoothly
Hire a DJ, photographer, and caterer
Coordinate transportation to and from special event for guests
Order chairs, tables, and napkins
What is commercial recreation?
Theme parks
Campuses
Armed forces
Employee recreation
What is non commercial recreation?
Employee recreation
Theme parks
Clubs
Ski resorts
What are the three top tourist attractions in the US?
Disney World, Universal Studios, Statue of Liberty
Hollywood, Disney Land, Six Flags
Grand Canyon, Manhattan, Yellowstone
Yosemite, Chicago, Mount Rushmore
What is the disney service model?
Listen, Apologize, Solve, Thank
Welcome, Listen, Resolve, Thank
Welcome, Resolve, Aquire, Thank
Listen, Argue, Ignore, Thank
What are the responsibilities of the Front of the House?
To ensure the proper flow of guests through the dining room, and through service from start to finish
To welcome guests then pass them along to service staff
To welcome guests and advise menu selections
To ensure guests are having a good time
What is a Concierge ?
A hotel employee whose job is to assist guests by arranging tours, and making reservations
A hotel employee whose job is to check guests in and out
A hotel employee whose job is to maintain the hotel pool
A hotel employee whose job to to spy on guests
Which sector encompasses all four sectors of hospitality?
Food and Beverage
Lodging
Recreation
Travel and Tourism