Unit 4 - Management Test

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46 questions

1

Management is the process of guiding the development, maintenance, and allocation of objectives.

True

False

Management involves:

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

The short-range, detailed planning that focuses on current operations is called functional planning.

True

False

A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.

Which of the following statements about corporate culture is true?

A. Corporate culture evolves over time.

B. Corporate culture is intangible.

C. Corporate culture is based on the accumulated history of the organization.

D. Corporate culture can have a strong impact on a company’s success.

E. All of the above statements about corporate culture are true.

A good manager is never faced with unforeseen problems.

True

False

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

The lowest level of management is engaged in strategic planning process.

True

False

Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. These are called _____ plans.

Dean Jager is the supervisory manager of the volunteer staff at the Booth Western Art Museum. He makes the daily work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million. Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.

The world’s largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years. The implementation of this long-range plan would require _____ planning.

Strategic

Tactical

Operational

Contingency

Dividing up the tasks (division of labor) is an important part of organizing.

True

False

_____ managers are the managers concerned with implementing the plans and policies of top managers and supervising lower-level managers.

_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.

Most firms have three distinguishable levels of management. They are:

A. low, middle, and chief

B. functional, middle, and staff

C. supervisory, middle, and top

D. operational, supervisory, and top

E. functional, operational, and strategic

Spring Airlines is a start-up business in China. It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers. He coordinates with other plant managers and manages lower-level managers. Kwillen is a(n) _____ manager.

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

True

False

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of democratic leader?

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

True

False

_____ planning is short-range, detailed planning that is based on long-range planning. It typically has a time frame that is less than one year long.

A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

True

False

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland’s main management activity is:

Which of the following is NOT one of the five key types of power?

Arranging a firm's human and material resources to carry out plans is called organizing.

True

False

An organization's _____ is its general purpose or reason for existence.

Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won't obey the rules.

_____ is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan.

Feedback is an important part of which function of management?

When your boss gives you a raise, he or she is using _____ power.

The three participative leadership styles are consultative, democratic, and socialistic.

True

False

Which two different leadership styles use empowerment?

A. Free-rein and laissez-faire

B. Autocratic and free-rein

C. Laissez-faire and contextual

D. Laissez-faire and participative

E. Autocratic and participative

Creative Good is a 35-person strategy-consulting firm that believes you must create a good employee experience to offer a good customer experience. Toward this goal, Creative Good focuses on collaborative workshops, full-staff meetings, and a company-wide emphasis on relationships and communication--from the customer to the client, to the employees of Creative Good, and to the company's leaders. This description represents the _____ of Creative Good.

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

True

False

Leadership is:

All of the following are elements of controlling EXCEPT:

Management is the process of guiding the development, maintenance, and allocation of objectives.

True

False

Management involves:

organizing

controlling

leadership

planning

all of the above

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.

A. Functional coordination

B. Strategic planning

C. Tactical planning

D. Motivation

E. Management

The short-range, detailed planning that focuses on current operations is called functional planning.

True

False

A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.

functional

supervisory

top

middle

operational

Which of the following statements about corporate culture is true?

A. Corporate culture evolves over time.

B. Corporate culture is intangible.

C. Corporate culture is based on the accumulated history of the organization.

D. Corporate culture can have a strong impact on a company’s success.

E. All of the above statements about corporate culture are true.

A good manager is never faced with unforeseen problems.

True

False

Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:

processing

organizing

leadership

planning

controlling

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.

Tactical

Strategic

Operational

Supervisory

Functional

The lowest level of management is engaged in strategic planning process.

True

False

Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. These are called _____ plans.

functional

participative

procedural

technical

contingency

Dean Jager is the supervisory manager of the volunteer staff at the Booth Western Art Museum. He makes the daily work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.

strategic 

hands-on 

functional 

operational 

procedural 

After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million. Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.

functional

tactical

procedural

supervisory

autocratic

The world’s largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years. The implementation of this long-range plan would require _____ planning.

Strategic

Tactical

Operational

Contingency

Dividing up the tasks (division of labor) is an important part of organizing.

True

False

_____ managers are the managers concerned with implementing the plans and policies of top managers and supervising lower-level managers.

Functional

Middle

Coordinating

Supervisory

Operational

_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.

Leadership

Organizing

Communicating

Planning

Controlling

Most firms have three distinguishable levels of management. They are:

A. low, middle, and chief

B. functional, middle, and staff

C. supervisory, middle, and top

D. operational, supervisory, and top

E. functional, operational, and strategic

Spring Airlines is a start-up business in China. It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.

organizing

controlling

communicating

planning

leadership

Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers. He coordinates with other plant managers and manages lower-level managers. Kwillen is a(n) _____ manager.

functional

coordination

supervisory

middle

operational

Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.

True

False

Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of democratic leader?

A. Open-door

B. Consensual

C. Laissez-faire

D. Participative

E. Empowering

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

True

False

_____ planning is short-range, detailed planning that is based on long-range planning. It typically has a time frame that is less than one year long.

Tactical

Strategic

Operational

Supervisory

Functional

A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

True

False

_____ is the process of guiding and motivating others toward the achievement of organizational goals.

Leadership

Communications

Power

Influence

Management

Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland’s main management activity is:

organizing

controlling

communicating

planning

leadership

Which of the following is NOT one of the five key types of power?

Reward

Expert

Referent

Legitimate

Influential

Arranging a firm's human and material resources to carry out plans is called organizing.

True

False

An organization's _____ is its general purpose or reason for existence.

concept

mission

tactic

business technique

corporate culture

Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

coercive

conceptual

referent

legitimate

influential

Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won't obey the rules.

influential

referent

reward

legitimate

coercive

_____ is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan.

Planning

Leadership

Controlling

Staffing

Communicating

Feedback is an important part of which function of management?

Planning

Coordinating

Controlling

Leadership

Organizing

When your boss gives you a raise, he or she is using _____ power.

controlled

coordinating

referent

legitimate

innate

The three participative leadership styles are consultative, democratic, and socialistic.

True

False

Which two different leadership styles use empowerment?

A. Free-rein and laissez-faire

B. Autocratic and free-rein

C. Laissez-faire and contextual

D. Laissez-faire and participative

E. Autocratic and participative

Creative Good is a 35-person strategy-consulting firm that believes you must create a good employee experience to offer a good customer experience. Toward this goal, Creative Good focuses on collaborative workshops, full-staff meetings, and a company-wide emphasis on relationships and communication--from the customer to the client, to the employees of Creative Good, and to the company's leaders. This description represents the _____ of Creative Good.

A. mission statement

B. strategic policy

C. corporate policy

D. corporate culture

E. strategic environment

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

True

False

Leadership is:

measuring performance against standards

monitoring goals

guiding others to achieve specific goals

departmentalizing work segments

developing a budget

All of the following are elements of controlling EXCEPT:

A. setting performance standards

B. subordinating

C. monitoring performance standards

D. measuring performance standards

feedback

Gillette wanted to make its distribution system more efficient. It decided to implant a tiny computer chip in each of its products’ packages, so it could track its products and improve its inventory management. Which management function would be used to achieve the goal of greater efficiency?

Planning

Leadership

Controlling

Staffing

Communicating

The first step in controlling is to:

A. take corrective action

B. measure performance against standards

C. monitor goals

D. explain the meaning of goals

E. establish performance standards

Jack Welch, former CEO of General Electric, was known by his employees as “Bloody Jack” because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.

controlled

coordinating

coercive

conceptual

innate

Which of the following is NOT one of the four functions of management?

Planning

Controlling

Organizing

Budgeting

Leadership

One of the basic functions of management is controlling.

True

False