Intro to Management LO 4

Last updated almost 2 years ago

24 questions

1

0

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

True

False

11. A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

True

False

12. The three participative leadership styles are consultative, democratic, and socialistic.

True

False

35. _____ is the process of guiding and motivating others toward the achievement of organizational goals.

36. Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be the management function of ____ because it needs to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.

Leadership is:

38. Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland’s main management activity is:

39. Which of the following is NOT one of the five key types of power?

40. Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. Manila Water sought to boost employee morale by linking pay to performance. In other words, management has used its _____ power to improve employee productivity.

41. Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

42. Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won't obey the rules.

43. Medical diagnostic equipment specialist Georgiana Rutland was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer. Rutland exerted considerable influence over the decisions to adopt the laser technology because of her _____ power.

Jack Welch, former CEO of General Electric, was known by his employees as “Bloody Jack” because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.

46. When your boss gives you a raise, he or she is using _____ power.

47. The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style.

48. Among managers there are three distinctive leadership styles. They are:

A. autocratic, open-door, and democratic

B. competitive, autocratic, and group-centered

C. committee, open-door, and closed-door

D. autocratic, participative, and free-rein

E. free-rein, democratic, and group-centered

In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion. He asked for no input from his employees. Siegel used a(n) _____ style to increase Lacoste's sales.

56. Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of democratic leader?

Which two different leadership styles use empowerment?

A. Free-rein and laissez-faire

B. Autocratic and free-rein

C. Laissez-faire and contextual

D. Laissez-faire and participative

E. Autocratic and participative

62. _____ is the set of attitudes, values, and standards that distinguishes one organization from another.

63. Which of the following statements about corporate culture is true?

A. Corporate culture evolves over time.

B. Corporate culture is intangible.

C. Corporate culture is based on the accumulated history of the organization.

D. Corporate culture can have a strong impact on a company’s success.

E. All of the above statements about corporate culture are true.

64. Creative Good is a 35-person strategy-consulting firm that believes you must create a good employee experience to offer a good customer experience. Toward this goal, Creative Good focuses on collaborative workshops, full-staff meetings, and a company-wide emphasis on relationships and communication--from the customer to the client, to the employees of Creative Good, and to the company's leaders. This description represents the _____ of Creative Good.

6. List the five primary sources or bases of power.

8. List the three types of participative leadership.

Leadership is the process of guiding and motivating others toward the achievement of organizational goals.

True

False

11. A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.

True

False

12. The three participative leadership styles are consultative, democratic, and socialistic.

True

False

35. _____ is the process of guiding and motivating others toward the achievement of organizational goals.

Leadership

Communications

Power

Influence

Management

36. Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country.  It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila.  Its primary challenge will be the management function of ____ because it needs to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently.

organizing

controlling

communicating

planning

leadership

Leadership is:

measuring performance against standards

monitoring goals

guiding others to achieve specific goals

departmentalizing work segments

developing a budget

38. Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland’s main management activity is:

organizing

controlling

communicating

planning

leadership

39. Which of the following is NOT one of the five key types of power?

Reward

Expert

Referent

Legitimate

Influential

40. Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. Its primary challenge will be to convince the 2,000 employees it inherited from the government-owned facility to work more efficiently. Manila Water sought to boost employee morale by linking pay to performance. In other words, management has used its _____ power to improve employee productivity.

Reward

Expert

Referent

Legitimate

Influential

41. Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.

coercive

conceptual

referent

legitimate

influential

42. Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won't obey the rules.

influential

referent

reward

legitimate

coercive

43. Medical diagnostic equipment specialist Georgiana Rutland was asked to attend a medical conference in which the attendees discussed new uses for laser technology in diagnosing certain types of cancer. Rutland exerted considerable influence over the decisions to adopt the laser technology because of her _____ power.

expert

legitimate

referent

controlling

coercive

Jack Welch, former CEO of General Electric, was known by his employees as “Bloody Jack” because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.

controlled

coordinating

coercive

conceptual

innate

46. When your boss gives you a raise, he or she is using _____ power.

controlled

coordinating

referent

legitimate

innate

47. The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style.

decision

leadership

strategic

functional

conceptual

48. Among managers there are three distinctive leadership styles. They are:

A. autocratic, open-door, and democratic

B. competitive, autocratic, and group-centered

C. committee, open-door, and closed-door

D. autocratic, participative, and free-rein

E. free-rein, democratic, and group-centered

In order to attract younger customers to the Lacoste brand of clothing, CEO Robert Siegel made all of the major decisions in product planning, distribution, and promotion. He asked for no input from his employees. Siegel used a(n) _____ style to increase Lacoste's sales.

A. one-directional

B. autocratic

C. consultative

D. closed-door

E. self-centered

56. Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of democratic leader?

A. Open-door

B. Consensual

C. Laissez-faire

D. Participative

E. Empowering

Which two different leadership styles use empowerment?

A. Free-rein and laissez-faire

B. Autocratic and free-rein

C. Laissez-faire and contextual

D. Laissez-faire and participative

E. Autocratic and participative

62. _____ is the set of attitudes, values, and standards that distinguishes one organization from another.

A. The mission statement

B. Strategic policy

C. Corporate policy

D. Corporate culture

E. Strategic environment

63. Which of the following statements about corporate culture is true?

A. Corporate culture evolves over time.

B. Corporate culture is intangible.

C. Corporate culture is based on the accumulated history of the organization.

D. Corporate culture can have a strong impact on a company’s success.

E. All of the above statements about corporate culture are true.

64. Creative Good is a 35-person strategy-consulting firm that believes you must create a good employee experience to offer a good customer experience. Toward this goal, Creative Good focuses on collaborative workshops, full-staff meetings, and a company-wide emphasis on relationships and communication--from the customer to the client, to the employees of Creative Good, and to the company's leaders. This description represents the _____ of Creative Good.

A. mission statement

B. strategic policy

C. corporate policy

D. corporate culture

E. strategic environment