Management is the process of guiding the development, maintenance, and allocation of objectives.
Management involves:
_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals.
The short-range, detailed planning that focuses on current operations is called functional planning.
A relatively small group of managers at the head of an organization that establishes overall strategy and long-range goals is called _____ management.
Which of the following statements about corporate culture is true?
A good manager is never faced with unforeseen problems.
Manila Water, the provider of the water and sewerage services in the capital of the Philippines has purchased the government owned water and sewerage system for the entire country. It promises to make the nation's water and sewerage system run as efficiently and profitably as the one it operates in Manila. The development, maintenance, and allocation of resources to achieve its goal will require:
_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action.
The lowest level of management is engaged in strategic planning process.
Management needs to be prepared to deal with problems and seize opportunities as they arise. A company often identifies alternative courses of action to be taken if events undercut a strategic or tactical plan. These are called _____ plans.
Dean Jager is the supervisory manager of the volunteer staff at the Booth Western Art Museum. He makes the daily work assignments, determines work schedules, and makes sure the museum uses all its volunteer staff efficiently. Jager is involved in _____ planning.
After the World Cup soccer games, Puma, the German sporting goods manufacturer, increased its end-of-year sales target by $641 million. Puma developed _____ plans with a goal that extra sales would come from new product categories the company was introducing, sale of soccer equipment, and consolidation of several subsidiaries.
The world’s largest bank, Deutsche Bank, set as its objective to make its brand name as recognizable in the United States as FedEx and Visa are over the next ten years. The implementation of this long-range plan would require _____ planning.
Dividing up the tasks (division of labor) is an important part of organizing.
_____ managers are the managers concerned with implementing the plans and policies of top managers and supervising lower-level managers.
_____ is the process of arranging the structures and relationships of human and material resources to carry out an organization's plans.
Most firms have three distinguishable levels of management. They are:
Spring Airlines is a start-up business in China. It uses the management function of ____ to arrange that the three airplanes it operates are where they are supposed to be when they are supposed to be and have the appropriate number of operating personnel.
Plant manager Peter Kwillen receives the master budget from divisional headquarters and breaks it down for the three shift managers. He coordinates with other plant managers and manages lower-level managers. Kwillen is a(n) _____ manager.
Planning is the process of deciding what needs to be done to achieve organizational objectives; identifying when and how it will be done, and determining by whom it should be done.
Luca Villanova has a major decision to make about how to increase attendance for the professional soccer team he owns. He wants to call his players and coaches together, generate alternatives, and come up with a solution by mutual agreement and vote. Villanova is an example of which style of democratic leader?
Leadership is the process of guiding and motivating others toward the achievement of organizational goals.
_____ planning is short-range, detailed planning that is based on long-range planning. It typically has a time frame that is less than one year long.
A manager who makes one-directional decisions and seeks no input from her subordinates can be described as having an autocratic leadership style.
_____ is the process of guiding and motivating others toward the achievement of organizational goals.
Stuart McFarland is sales manager for a hotel. His job entails leading, motivating, and communicating with employees. McFarland’s main management activity is:
Which of the following is NOT one of the five key types of power?
Arranging a firm's human and material resources to carry out plans is called organizing.
An organization's _____ is its general purpose or reason for existence.
Two co-workers at Nortel came up with an idea for renting software over the Internet. Nortel’s top management liked the idea and set up a special division called Channelware devoted to taking the idea and making a new product. The ability of the Nortel top management to create this new division and assign employees to it is a result of their having _____ power.
Airline stewards in China will remove someone from the plane if they attempt to bring their own food with them. Instead, passengers must buy the food sold on the plane. The stewardesses have been given _____ power to deal with passengers who won't obey the rules.
_____ is the process of ensuring that the organization's objectives are being met and of correcting deviations from the plan.
Feedback is an important part of which function of management?
When your boss gives you a raise, he or she is using _____ power.
The three participative leadership styles are consultative, democratic, and socialistic.
Which two different leadership styles use empowerment?
Creative Good is a 35-person strategy-consulting firm that believes you must create a good employee experience to offer a good customer experience. Toward this goal, Creative Good focuses on collaborative workshops, full-staff meetings, and a company-wide emphasis on relationships and communication--from the customer to the client, to the employees of Creative Good, and to the company's leaders. This description represents the _____ of Creative Good.
Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.
Leadership is:
All of the following are elements of controlling EXCEPT:
Gillette wanted to make its distribution system more efficient. It decided to implant a tiny computer chip in each of its products’ packages, so it could track its products and improve its inventory management. Which management function would be used to achieve the goal of greater efficiency?
The first step in controlling is to:
Jack Welch, former CEO of General Electric, was known by his employees as “Bloody Jack” because of the downsizing and restructuring he insisted the company do if its various departments were unable to achieve organizational goals. Knowing this nickname, you can assume that Welch used _____ power to accomplish his goals for GE.
Which of the following is NOT one of the four functions of management?
One of the basic functions of management is controlling.