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Call Dispositions / Operator Actions / FIRST

Last updated almost 2 years ago

29 questions

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Question 1

1.

General Documentation

Question 2

2.

Disregard per instructions

Question 3

3.

Disregard per abort

Question 4

4.

2 way no disconnect

Question 5

5.

Subscriber Compliment

Question 6

6.

Confirmed Actual

Question 7

7.

Full Clear Partial Clear

Question 8

8.

Getting help from leadership

Question 9

9.

Connected, speaking to subscriber

Question 10

10.

Call didn't go through or is busy

Question 11

11.

No answer after 6 rings

Question 12

12.

No message left

Question 13

13.

Message left on the answering machine

Question 14

14.

Voicemail full or not set up

Question 15

15.

Disconnected with subscriber

Question 16

16.

Recording but no message

Question 17

17.

Call aborted, forceful hangup

Question 18

18.

Not Available

Question 19

19.

Accidental Hangup

Question 20

20.

Officers were dispatched

Question 21

21.

Updating dispatch

Question 22

22.

Cancel dispatch (not for fires)

Question 23

23.

Dispatch will not respond (MUST document why)

Question 24

24.

Wrong agency, contact support

Question 25

25.

FIRST - F:

Question 26

26.

FIRST - I:

Question 27

27.

FIRST - R:

Question 28

28.

FIRST - S:

Question 29

29.

FIRST - T: