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Stages / Call Flow

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Last updated almost 2 years ago
34 questions
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Question 1
1.

First research step:

Question 2
2.

First step of the call flow:

Question 3
3.

FORPICS - R:

Question 4
4.

step 3 of reach

Question 5
5.

FORPICS - I:

Question 6
6.

3rd step of respond

Question 7
7.

FORPICS - C:

Question 8
8.

Reach step 2

Question 9
9.

FORPICS - S:

Question 10
10.

Second call flow step:

Question 11
11.

1st step of respond

Question 12
12.

Final research step

Question 13
13.

Call flow third step:

Question 14
14.

after the 2way doesn't go through we attempt the:

Question 15
15.

Pull up buffer

Question 16
16.

review second step

Question 17
17.

FORPICS - F:

Question 18
18.

last step of reach

Question 19
19.

final respond step

Question 20
20.

NCR stands for

Question 21
21.

FORPICS - P:

Question 22
22.

review final step

Question 23
23.

after full duplex doesn't connect we move onto:

Question 24
24.

for 2ways we first attempt to connect how many times?

Question 25
25.

Last call flow step:

Question 26
26.

Reach step 1

Question 27
27.

RP stands for

Question 28
28.

FORPICS - O:

Question 29
29.

Research step second step:

Question 30
30.

Autofeed turn on/off button

Question 31
31.

3rd step of review

Question 32
32.

second step of respond

Question 33
33.

RECON stands for

Question 34
34.

review first step