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Stages / Call Flow
By Zak Mitchell
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Last updated almost 2 years ago
34 questions
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Question 1
1.
First research step:
Question 2
2.
First step of the call flow:
Question 3
3.
FORPICS - R:
Question 4
4.
step 3 of reach
Question 5
5.
FORPICS - I:
Question 6
6.
3rd step of respond
Question 7
7.
FORPICS - C:
Question 8
8.
Reach step 2
Question 9
9.
FORPICS - S:
Question 10
10.
Second call flow step:
Question 11
11.
1st step of respond
Question 12
12.
Final research step
Question 13
13.
Call flow third step:
Question 14
14.
after the 2way doesn't go through we attempt the:
Question 15
15.
Pull up buffer
Question 16
16.
review second step
Question 17
17.
FORPICS - F:
Question 18
18.
last step of reach
Question 19
19.
final respond step
Question 20
20.
NCR stands for
Question 21
21.
FORPICS - P:
Question 22
22.
review final step
Question 23
23.
after full duplex doesn't connect we move onto:
Question 24
24.
for 2ways we first attempt to connect how many times?
Question 25
25.
Last call flow step:
Question 26
26.
Reach step 1
Question 27
27.
RP stands for
Question 28
28.
FORPICS - O:
Question 29
29.
Research step second step:
Question 30
30.
Autofeed turn on/off button
Question 31
31.
3rd step of review
Question 32
32.
second step of respond
Question 33
33.
RECON stands for
Question 34
34.
review first step