A Day in the Life: Administrative Assistant

Last updated 10 months ago

1 question

Instructions

Read through a Day in the Life of your new job. Use the word bank to drag and drop the missing words into the correct spot to complete the worksheet.

Required

You arrive at work at 9:00 am and say good morning to the office staff. After sitting down, the first thing you do is check your email. You flag the important emails to follow up on and forward several messages to your colleagues. Next, you retrieve messages from your 1. ______________________ . Most of them are from lawyers inquiring about your organization’s courses; there is one from a law firm with a complaint, and another from a student requesting a discounted tuition fee. At 10:00 am, you grab a pen and a notebook and go to the boardroom to record the minutes for the weekly professional development 2. ______________________ . All team members, from the events planner to the director, share their progress and any work-related issues they may have. Afterwards, you meet privately with the director to talk about the complaints you received from members yesterday. Some members were unhappy with the online courses they took, saying the audio quality was poor and the course content was not what they expected. They demanded that their tuition be refunded. The director says she will call the members to apologize and offer them another training course for free. You return to your desk and run information management software on your computer. The software is linked to a 3. ______________________  of the members’ professional and contact information. You compose a mass marketing email with a general update on office matters and a reminder to register for upcoming continuing education courses. You use the database to select the names of recipients. You 4. ______________________  the message carefully and press send. Thankfully, you receive no error messages and the email is sent to everyone successfully! At noon, you stay at your desk and grab a quick bite while booking flights and a hotel for the director’s upcoming business trip. After lunch, you meet with the project manager, who gives you a PowerPoint 5. ______________________  to proofread and edit. You take most of the afternoon to make grammatical and stylistic edits. You also insert comments for the project manager to consider and then email the file to her. At 4:00 pm, the conference planner comes back to the office with chocolate-covered strawberries for your team. She brought them back from a 1-day conference that she organized at a hotel downtown. They are just the sugar boost you need to finish the afternoon. You write thank-you letters to the lawyers who volunteered to teach professional development courses for your organization, print them on the association’s 6. ______________________ , and put them in a folder for your director to sign. You will mail them tomorrow. Before heading home, you turn off your computer and take one last glance at your day planner to prepare for tomorrow’s busy schedule.