A Day in the Life: Housekeeper

Last updated 10 months ago

1 question

Instructions

Read through a Day in the Life of your new job. Use the word bank to drag and drop the missing words into the correct spot to complete the worksheet.

Required

Your shift begins at 8:00 am, and this week you are assigned to clean the lobby area first. You can’t begin cleaning the resort rooms until later. Although many guests are here for the skiing, few are awake in time for “first tracks.” You share a dorm room in the employee quarters with three others who work at the resort with you, so it’s a quick walk to the lobby. First, you 1. ______________________  the lobby carpets. While you polish the dark furniture, you talk to the concierge on duty. Besides skiing, your interest in hospitality is what drew you to this job. Once you save enough money, you plan to study hotel management. A large group arrives and they are not happy that checkin isn’t until noon. Observing the staff, you are impressed with how they defuse the situation. You help move the party’s luggage to a holding room and they head off to the restaurant. By 10:00 am, you begin to clean the rooms you have been assigned. Of course, there are always doors with “Do Not Disturb” signs on them. You carry a 2. ______________________  to keep track of the rooms you have cleaned. Otherwise, you would surely forget some. One room is a complete mess. Obviously, the resident has been frantically trying to meet some sort of deadline. There are papers everywhere, scratched notes on hotel pads, a printer hooked up…where do you start? While straightening up, you realize that this is the room of a travel writer who is 3. ______________________  the resort. You take very special care with this room, since any bad reviews won’t help the hotel’s reputation. Before leaving the room, you leave a note saying that you will return and remove any papers that are trash, but that you did not want to throw out anything that was 4. ______________________ . That took longer to clean than a normal room, so you skip the morning break and move on to the next assigned room. After cleaning most of your rooms, minus a couple that have late check outs, you break for lunch. It’s a beautiful day, and you go out to soak up the sun and check out the mountain. Tomorrow is your day off, and that’s where you’ll be spending it. One of the great 5. ______________________  of this job is the ski pass that goes with it. Cleaning the workout room will occupy most of your time this afternoon. All the machines need to be wiped down, as do the mirrors. You clean the shower room and 6. ______________________  the towels and supplies. The ladies’ lounge needs attention. You arrange the pillows and remove the dead flowers. You notice the remote control for the TV is missing and make a note of it. While mopping the floor, you are excited to imagine what it will be like to manage your own hotel one day!