*L2-U6-Consumer Rights & Responsibilities ...

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CONSUMER RIGHTS & RESPONSIBILITIES
Match the Consumer Bill of Rights with the appropriate Consumer Responsibility

Stavka koja se može prevući		Odgovarajuća stavka
Right to Consumer Education		Consumers are responsible for following the manufacturer's instructions for proper use and maintenance of the products.
Right to a Healthy Environment		Consumers should take advantage of opportunities to gather information and learn how to make rational buying decisions.
Right to Be Informed		Consumers should take advantage of product variety by considering many options and making rational choices.
Right to Safety		Consumers should tell their elected officials their opinions on consumer issues and inform them of improper business practices.
Right to Choose		Consumers should inform businesses of product defects and unfair practices. Consumers should pursue remedies.
Right to Redress		Consumers are responsible for using the information to evaluate product choices.
Right to Be Heard		Consumers should support businesses that operate responsibly and report environmental abuses to authorities

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CONSUMER RIGHTS & RESPONSIBILITIES

Type the consumer right that matches the responsibility.

⇨_{^{Consumers are responsible for using the information to evaluate product choices.}}

⇨ ^{Consumers are responsible for following the manufacturer's instructions for proper use and maintenance of the products.}

⇨ ^{Consumers should tell their elected officials their opinions on consumer issues and inform them of improper business practices.}

⇨ ^{Consumers should take advantage of product variety by considering many options and making rational choices.}

⇨ ^{Consumers should take advantage of opportunities to gather information and learn how to make rational buying decisions.}

⇨ ^{Consumers should inform businesses of product defects and unfair practices. Consumers should pursue remedies.}

⇨ ^{Consumers should support businesses that operate responsibly and report environmental abuses to authorities}

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CONSUMER PROTECTION AGENCIES

Type the appropriate acronym for the corresponding consumer protection agency.

Responsible for protecting customers from dangerous products and handling complaints about their safety.

Responsible for handling complaints about local businesses.

Responsible for ensuring safety of food, drugs and cosmetics.

Responsible for protecting consumers from unfair and deceptive business practices.

Responsible for protecting people from hazardous environmental conditions.

Responsible for checking products for electrical safety standards.

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Type the full name of the consumer protection agencies

UL=

CPSC=

FDA=

EPA=

BBB=

FTC=

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Which Consumer Protection Agency to contact?

Scenario 1: Sarah recently bought a new blender online, and after using it for the first time, it started smoking and sparked a fire. She’s worried about safety issues with the appliance.

Which consumer protection agency should Sarah contact?

Scenario 2: Tyler ordered a set of protein bars from a popular brand online. After consuming a few, he felt sick and found that some bars had expired labels. He's concerned that the products might not have been properly regulated.

Which consumer protection agency should Tyler contact?

Scenario 3:

Madison bought a new eco-friendly cleaning product, but the packaging claims it’s environmentally safe, yet it gave off a strong chemical smell and caused irritation. She's concerned it could harm the environment and public health.

Which consumer protection agency should Madison contact?

Scenario 4: Josh was looking for a new phone and came across a deal online with an unfamiliar company that promised a huge discount. After ordering, the phone never arrived, and he could not get a response from the seller.

Which consumer protection agency should Josh contact?

Scenario 5:

Emily is having trouble with a local car dealership that sold her a used car with undisclosed mechanical issues. When she tried to return it, they refused. She wants to file a complaint about the dealership’s dishonest practices.

Which consumer protection agency should Emily contact?

Scenario 6: Mark purchased a set of headphones from a popular online retailer, and when they arrived, the product didn't match the description. He tried to return them, but the seller was unresponsive.

Which consumer protection agency should Mark contact?

Scenario 7: Sophie recently purchased a pair of sneakers that had glowing reviews online. However, after wearing them for a few days, the soles started falling apart. She believes the product was poorly made and dangerous.

Which consumer protection agency should Sophie contact? Scenario 8:

Jake bought a new brand of vitamins at his local store. After taking them for a week, he began to experience unusual side effects. He’s concerned the vitamins might not meet health safety standards.

Which consumer protection agency should Jake contact? Scenario 9: Hannah purchased a pesticide for her garden labeled as "organic" and "safe for pets." However, after using it, her dog became ill after walking through the garden. She suspects the product isn't as safe as it claims.

Which consumer protection agency should Hannah contact? Scenario 10: Zoe saw an ad for a new, high-tech gadget at an unusually low price. After purchasing it, the product was faulty, and the seller refused to issue a refund. She thinks this could be part of an online scam.

Which consumer protection agency should Zoe contact? Scenario 11: Luke’s favorite restaurant charged him extra for a meal that was incorrectly priced on the menu. When he tried to reach out to the restaurant to resolve the issue, they ignored his complaint. He wants to report this unfair practice.

Which consumer protection agency should Luke contact? Scenario 12: Anna bought a smart home device that was advertised as "energy-efficient." However, after using it for a month, her electric bill skyrocketed. She feels the product didn’t meet safety standards and was falsely marketed.

Which consumer protection agency should Anna contact?

*L2-U6-Consumer Rights & Responsibilities ...

CONSUMER RIGHTS & RESPONSIBILITIESMatch the Consumer Bill of Rights with the appropriate Consumer Responsibility

CONSUMER RIGHTS & RESPONSIBILITIESMatch the Consumer Bill of Rights with the appropriate Consumer Responsibility

CONSUMER RIGHTS & RESPONSIBILITIES
Match the Consumer Bill of Rights with the appropriate Consumer Responsibility

CONSUMER RIGHTS & RESPONSIBILITIES
Match the Consumer Bill of Rights with the appropriate Consumer Responsibility