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HOSPITALLITY (HK&FO SERVICE)
By I PUTU YUDHA ADI DHARMA
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Last updated about 1 year ago
20 questions
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Note from the author:
This materials are used for Procedure Text at Hospitality Major, Grade XI
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Question 1
1.
What step should reception follow when a guest wants to check in?
Show guest to their room
Ask for payment
Confirm the reservation details
Explain the hotel policies
Question 2
2.
What is the initial step when processing the make-up room?
Remove all the linens
Start cleaning immediately
Knock and announce your presence
Empty the trash bins
Question 3
3.
What is an appropriate action for a bellboy once the guest is settled into their room?
Ask for a tip
Immediately start cleaning the room
Offer to answer any questions
Leave without saying anything
Question 4
4.
What is the first step when a guest checks in at the reception?
Ask for their ID
Greet the guest warmly
Ask for booking confirmation
Provide them with their room key
Question 5
5.
What should be done while making up a guest's room?
Clean surfaces and change linens
Inform the guest about hotel facilities
Provide room service meals
Check out previous guest
Question 6
6.
What is the primary responsibility of the reception during guest check-out?
Make up the guest's room
Prepare and ensure the statement of charges is correct
Inform the bellboy to assist with luggage
Update the guest's booking status for next visit
Question 7
7.
What should a bellboy do when a guest arrives for check-in?
Ask for a tip
Immediately bring the guest to their room
Ignore the guest until they approach
Greet the guest and offer to handle their luggage
Question 8
8.
What is the first step a receptionist should take in the check-in process?
Confirm the guest's reservation
Ask for payment
Provide room keys immediately
Discuss amenities before booking details
Question 9
9.
What is an important aspect to remember when making up a room?
Ensure it meets cleanliness standards
Personalize with your own touches
Leave the door unlocked for convenience
Rearrange the furniture
Question 10
10.
After making up a room, what should housekeeping staff do?
Leave a 'Room Cleaned' sign on the door
Leave the door open
Leave personal notes for the guest
Leave behind cleaning supplies
Question 11
11.
What is the first step in processing a guest check-in at reception?
Greet the guest warmly
Collect payment
Issue room keys
Ask for an ID
Question 12
12.
Who is usually responsible for transporting luggage during check-in?
The housekeeping staff
The guest themselves
The bellboy
The receptionist
Question 13
13.
What should you do if a guest's requested room isn't ready at check-in?
Tell them to come back later
Give them the keys anyway
Offer to store their luggage
Ask them to wait in the lobby
Question 14
14.
Which step in the check-in process comes first at the reception?
Confirming the guest's reservation
Providing room key
Requesting payment
Informing about hotel facilities
Question 15
15.
What is not a Bellboy's responsibility while handling a guest check-in?
Handling guest luggage
Accepting payment for the stay
Explaining hotel facilities
Showing guest to their room
Question 16
16.
What does 'make-up room' process usually involve?
Cleaning and arranging the room
Installing additional furniture
Upgrading the room
Changing the room's paint color
Question 17
17.
When handling FB service, what is the correct sequence of serving?
Appetizer, main course, bread, dessert
Dessert, main course, appetizer, bread
Main course, dessert, appetizer, bread
Bread, appetizer, main course, dessert
Question 18
18.
Which of these is NOT a part of the guest check-in procedure at the reception?
Taking the guest's luggage to the room
Confirming the reservation
Verifying the guest's identity
Assigning the room
Question 19
19.
Which one is a part of the make-up room process in hotel industry?
Cleaning the swimming pool
Replacing the used toiletries
Cooking the guest breakfast
Checking the guest out
Question 20
20.
In a F&B service process, when should the server present the bill to the guest?
As soon as they finish eating
After asking if they want anything else
Without asking them first
Before taking the order