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HOSPITALLITY (HK&FO SERVICE)

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Last updated about 1 year ago
20 questions
Note from the author:
This materials are used for Procedure Text at Hospitality Major, Grade XI
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Question 1
1.

What step should reception follow when a guest wants to check in?

Question 2
2.

What is the initial step when processing the make-up room?

Question 3
3.

What is an appropriate action for a bellboy once the guest is settled into their room?

Question 4
4.

What is the first step when a guest checks in at the reception?

Question 5
5.

What should be done while making up a guest's room?

Question 6
6.

What is the primary responsibility of the reception during guest check-out?

Question 7
7.

What should a bellboy do when a guest arrives for check-in?

Question 8
8.

What is the first step a receptionist should take in the check-in process?

Question 9
9.

What is an important aspect to remember when making up a room?

Question 10
10.

After making up a room, what should housekeeping staff do?

Question 11
11.

What is the first step in processing a guest check-in at reception?

Question 12
12.

Who is usually responsible for transporting luggage during check-in?

Question 13
13.

What should you do if a guest's requested room isn't ready at check-in?

Question 14
14.

Which step in the check-in process comes first at the reception?

Question 15
15.

What is not a Bellboy's responsibility while handling a guest check-in?

Question 16
16.

What does 'make-up room' process usually involve?

Question 17
17.

When handling FB service, what is the correct sequence of serving?

Question 18
18.

Which of these is NOT a part of the guest check-in procedure at the reception?

Question 19
19.

Which one is a part of the make-up room process in hotel industry?

Question 20
20.

In a F&B service process, when should the server present the bill to the guest?