IF A CLAIMANT MAY BE DECEASED WHAT DO WE DO?
IF WE THINK A FILE SHOULD GO TO ARB WHAT DO WE DO?
IF WE GET A COVERAGE DENIAL LETTER FROM AN AC WE PURSUE THE CLAIMANT DIRECTLY FOR THE BALANCE
HOW SHOULD WE REVIEW FILES FOR THE FIRST TIME?
WHEN WE GET A LIABILITY DENIAL LETTER FROM AC WHAT DO WE DO?
IF WE HAVE SPOKE TO THE CLAIMANT THE FILE SHOULD BE IN ACTIVE PHONE STATUS
HOW OFTEN SHOULD WE BE WORKING OUR BROKEN PROMISE FILES?
HOW OFTEN CAN WE SEND LETTERS TO CLAIMANTS?
IF A CLAIM INVOLVES A CRIME WHAT DO WE DO?
HOW MANY FILES ARE REPS EXPECTED TO WORK PER DAY?