Text 2: A Bad Experience with a Headphone Order
Last month, I ordered a pair of headphones from an online store. The website said they had “great sound quality” and “long battery life.” I read a few good reviews, so I decided to try them.
When the package arrived, I was very excited. But when I opened the box, I saw that the headphones were scratched. One side was even broken. I tried to charge them, but the battery didn’t work. I couldn’t believe it — they were completely useless.
I immediately sent an email to the store. I explained the problem and asked for a refund or a new pair. It took them five days to reply. They said I needed to send a photo of the damage, which I did. After that, I didn’t hear anything for a week. I sent two more messages but got no reply.
Finally, after two weeks, they told me I could return the headphones — but I had to pay for the shipping myself. I found this very unfair. It wasn’t my fault the product was damaged. I decided not to return them, because the shipping costs were too high.
So now, I have a broken pair of headphones and no money back. I would not recommend this store to anyone. Their customer service is slow, and they don’t treat people well. Next time, I’ll buy from a shop I can trust.