After studying this lesson, you will be able to
| Draggable item | arrow_right_alt | Corresponding Item |
|---|---|---|
nonverbal communication | arrow_right_alt | act of concentrating on person talking with the goal of understanding the message and the speaker’s feelings about it |
affirmative consent | arrow_right_alt | communicating through facial expressions, body language, gestures, tone and volume of voice, and other signals that do not involve the use of words |
peer mediation | arrow_right_alt | use of words to send a spoken or written message |
relationships | arrow_right_alt | direct, verbal, freely-given agreement that occurs when someone clearly says yes |
active listening | arrow_right_alt | process in which specially trained students work with other students to resolve conflicts |
verbal communication | arrow_right_alt | skills that help people communicate and relate in positive ways with others |
communication process | arrow_right_alt | constructive response to a message to communicate that it was received and understood |
interpersonal skills | arrow_right_alt | exchange of messages and responses between two or more people |
feedback | arrow_right_alt | connections that people form and maintain with others |
People live in

Figure 15.1 All of your relationships
Some relationships meet
Relationships also meet the need to belong to a group and to feel connected with and loved by other people. Relationships impact you
Different relationships satisfy different needs. When you were
The

Figure 15.2 A person with healthy relationships will experience more
As you form
Paying attention to these

Verbal communication involves the use of words to send a spoken or
In many situations, communication involves more than just words. Nonverbal communication involves communicating through
In
Good communication requires
Active listening is a great way to avoid
To communicate
As you communicate with others, you may notice that people use different
Effective communication uses

Figure 15.8 Using you-statements can make the other person feel blamed or judged, which can prevent positive communication. Instead, try to make I-statements.
Be aware of the
Today, a lot of communication occurs online, such as
Even with
In disagreements of little importance, it may be best to simply
Conflicts that are
Settling a conflict requires

Figure 15.10 To work through a conflict, the people involved need to negotiate a solution to the issue. This involves time and effort.
To
Intense feelings such as
When it is your turn to talk, state your
Listen carefully to what the person is

Crystal Home/Shutterstock.com
Figure 15.11 Thinking about what you want to say next and criticizing a person while the person is speaking are examples of poor listening skills.
In a
Sometimes a person is
In some cases, a conflict is too
As you learned in Chapter 1, mediation is a strategy for resolving difficult conflicts by involving a neutral third party, or mediator. A neutral person is someone who does not favor one side or another in a conflict.
Conflict resolution programs in many schools provide

At the meeting, the mediator invites everyone to