Sign up for FREE

Retail IT Service Desk – New Hire Knowledge Test (Deep Dive)

Last updated about 4 hours ago

26 questions

Instructions

Required

1

Required

1

Required

1

Required

1

Required

1

Required

2

Required

2

Required

2

Required

2

Required

2

Required

2

Required

2

Required

2

Required

2

Required

1

Required

1

Required

1

Required

1

Required

1

Required

1

Required

1

Required

1

Required

1

Required

1

1

1

This graded knowledge test checks deep understanding of the Retail IT Service Desk training (ticketing, tools, workflows, and troubleshooting).

Instructions:
- Answer based on standard process and what you were trained to do.
- Some questions have multiple correct answers.
- For scenario questions, include clear ticket notes, next steps, and escalation decisions.
- Do not include sensitive info (passwords, personal data) or vendor contact details.

Question 1

1.

Question 2

2.

Question 3

3.

True

Question 4

4.

Question 5

5.

Question 6

6.

Question 7

7.

Draggable item		Corresponding Item

Question 8

8.

Question 9

9.

Question 10

10.

Question 11

11.

Question 12

12.

Question 13

13.

Question 14

14.

Question 15

15.

Question 16

16.

Question 17

17.

Question 18

18.

Question 19

19.

Question 20

20.

Question 21

21.

Question 22

22.

Question 23

23.

Question 24

24.

Question 25

25.

Red border on POS login sreen

Question 26

26.

False