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Customer Management for DM/DS ATW/BTW
By Aerodarat Training
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Last updated over 7 years ago
25 questions
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Question 1
1.
What is the maximum number of application tabs you can have open at a time in Altea CM?
A 10
B 9
C 11
D12
Question 2
2.
How do you display a PNR (KQGA6M) in cryptic format?
A RTKQA6M
B RTKQGA6M
C RPKQA6M
D RPKQGA6M
Question 3
3.
How to you sign out from CM
A Alt+L
B Ctrl+L
C Ctrl+A
D Alt+A
Question 4
4.
Your account (ID) will be locked if you enter an incorrect password more than _________ times.
A 6
B 5
C 4
D 3
Question 5
5.
Altea CM password must be changed every ________ days.
A 50
B 14
C Every
D 60
Question 6
6.
From the Flight Application, Flight Tracker is only available when you search for flights _____________ at a specific port
A Departing From
B Arriving At
C Departing From & Arriving At
Question 7
7.
A ______ is created every time a bag tag is processed or baggage details are amended in Altea Departure Control when the bag is accepted.
A BHS
B BTM
C BSM
D BUM
Question 8
8.
Choose information you may use to identify customer?
A Booking Details, Bag Tag Details & Contact Details
B Booking Details, Bag Tag Details & Document Details
C Booking Details, Bag Brand Details & Contact Details
D Booking Details, Contact Details & Document Details
Question 9
9.
Define PNR
A Passenger Name Reconcilation
B Passenger Name Receipt
C Passenger Name Record
D Passenger Name Request
Question 10
10.
Which of the following is not a flight status in Altea CM?
A Open
B Closed
C Suspended
D Protective Cover
Question 11
11.
Bag types in Altea CM are categorized into?
A Auto, Manual & Transfer
B Auto, Manual & Standby
C Auto Transfer & Standby
D Manual, Transfer & Standby
Question 12
12.
Type of Block seats in the seat map application
A H, R, K & W
B D, H, K & R
C H, K, P & W
D D, H, R & T
Question 13
13.
What is a Baggage Pool?
A Members in a pool who are responsible with their own baggage
B Baggage can be added to a non-pooled customer that already has existing baggage
C A baggage pool is created when you add baggage for two or more customers simultaneously
Question 14
14.
Under which application do you add Crew Baggage
A Customer
B Flight
C Crew
D Baggage
Question 15
15.
Under which application you can display a list of crew baggage
A Customer
B Flight
C Crew
D Baggage
Question 16
16.
What is JFE Help
A Allows you to add regulatory data of crew members
B Help information about Customer Management
C To displays flight details
D To make modifications to scheduled data
Question 17
17.
What does the symbol below means in Customer Product Table under the Accept column?
A Indicates that the customer was previously accepted and has been rejected
B Indicates that the customer was previously accepted on the flight and later put on standby
C Indicates that the customer was previously boarded and now deboarded
D Indicates that the customer is on the flight that was disrupted and that the customer was non-accommodated
Question 18
18.
The icon in the Flight Information below indicates
A Flight Disruption
B Flight Availability
C Flight Closed
D Flight Departed
Question 19
19.
This icon represents
A Flight has crew reported
B Accepted at check-in
C Flight OK to go
D All transaction processed
Question 20
20.
This symbol indicates
A electronic payment
B electronic gadget
C electronic ticket
D electric bill
Question 21
21.
This symbol indicates
A Branded Baggage
B New Bagggage
C Hold Baggage
D Fake Baggage
Question 22
22.
This symbol indicates
A Delayed Flight
B A black aircraft
C Single leg flight
D Multiple leg flight
Question 23
23.
this white check mark indicated
A transaction processed
B passenger is happy
C transaction incomplete
D transaction not done
Question 24
24.
How to display Neutral Schedule in Cryptic format
A SIKULLHR
B SKKULLHR
C SNKULLHR
D SVKULLHR
Question 25
25.
How do you open the Reservation page
A Ctrl + R
B Alt + R
C Shift + Alt + Del
D Del